Streamlining Operations in Home Services
Discover Fieldy, Zaigo Infotech’s SaaS app, transforming home service businesses with streamlined operations, enhanced customer experience and substantial efficiency gains.
About The Client
Fieldy, a global leader in field service management, is dedicated to creating holistic experiences for both field forces and customers. Over the years, Fieldy has emerged as the most sought-after field service management software for businesses of every scale.
Project Background
In 2020, amidst the pandemic, businesses faced challenges in managing their field forces and servicing customers as they did before. The founders of Fieldy, coming from a strong entrepreneurial background, identified gaps in field service management and aimed to democratise field force management software across businesses. Their goal was to develop an all-in-one, affordable field service management software that could efficiently manage field forces for home and commercial service enterprises.
Goal
To build an all-in-one affordable field service management software to efficiently manage the field force for home and commercial service enterprises.
Project Timeline
The overall time taken for the development of the project is 18 Months.
Challenges
Numerous field force management software solutions exist in the market. However many gaps persist for businesses managing a field force. These include a lack of real-time data utilization, limited customization options, the inability to integrate with other tools, and, most notably, affordability. The client's mission was to address these gaps and make field force service management accessible to businesses of all sizes.
Solution Delivered
Zaigo partnered with the Disaster Reconstruction Authority to develop a highly secure mobile app and web interface tailored to their assessment needs. This solution integrates seamlessly with existing CRM systems, offers real-time access to assessment forms, and allows efficient scheduling and assignment of assessment tasks. The mobile app, designed with offline capabilities, enhances field operations by enabling data storage, image capture with GPS tagging, and syncs back to the cloud, streamlining the assessment process in disaster-affected areas.
-
Collaborative Client Approach
Worked closely with the client from strategy to software implementation, understanding their vision and objectives.
-
Detailed Project Scope Development
Developed a comprehensive project scope, accounting for potential roadblocks and client objectives.
-
Agile Methodology Adoption
Employed an Agile approach with major delivery milestones and an iterative feedback loop for timely delivery and ongoing improvements.
-
Design and Development Synergy
Skilled teams collaborated to create a platform combining a user-friendly interface with a robust backend.
-
Quality Assurance and Seamless Functionality
Quality assurance team ensured smooth operation across all platforms and successful software deployment.
-
Ongoing Maintenance and Support
Provided continuous maintenance and customer support to ensure glitch-free operation and high performance for users.
Our Work-Flow
At Zaigo Infotech, we prioritize systematic workflow processes to ensure efficiency and deliver quality outcomes to our clients.
Results & Achievements
Fieldy is now an advanced, efficient, and affordable field service management software with a suite of state-of-the-art features unmatched in the industry. Fieldy enables customers to not only streamline operations but also achieve revenue growth and enhance customer experiences.
-
CRM for seamless customer interactions
-
Centralized dashboard for managing estimates
-
Instant access to field force time and distance data
-
Job booking process automation>
-
Effective team management>
-
Mobile app for on-the-go field force management
-
Quick and easy invoicing>
-
Simplified scheduling and dispatching
-
Real-time updates
-
Online payment processing>
-
GPS tracking
Technology Stack
Ready to Transform Your Field Service Management?
Transform your field service management with our innovative software. Contact us to discover how our technology can enhance efficiency and customer satisfaction in your business.
Our Client Testimonials
Discover genuine feedback shared by one of our esteemed clients.
I have worked with Zaigo Infotech for the past year on multiple projects. We have developed personal relationships with their team members, which has given us the confidence to use them for all of our future projects. Working with Zaigo Infotech is allowing us to bring on more clients and grow our business.
MyCreds360
Schedule a Free Consultation
Submit your project details now and receive a comprehensive, obligation-free proposal from Zaigo Infotech within 24 hours!
Fill up your details
What's next?
Let's Build Your Vision Together
CONTACT US
India
Zaigo Infotech Software Solutions Pvt Ltd
9th floor (9A & 9B) Sapna Trade Centre, 135, Old 109, Poonamallee High Rd, Egmore, Chennai, Tamil Nadu 600084.
United States
170 Post Rd #211, Fairfield, CT 06824, USA.
