Streamlining Operations in Home Services
Discover Fieldy, Zaigo Infotech’s SaaS app, transforming home service businesses with streamlined operations, enhanced customer experience and substantial efficiency gains.
About The Client
Fieldy, a global leader in field service management, is dedicated to creating holistic experiences for both field forces and customers. Over the years, Fieldy has emerged as the most sought-after field service management software for businesses of every scale.
Project Background
In 2020, amidst the pandemic, businesses faced challenges in managing their field forces and servicing customers as they did before. The founders of Fieldy, coming from a strong entrepreneurial background, identified gaps in field service management and aimed to democratise field force management software across businesses. Their goal was to develop an all-in-one, affordable field service management software that could efficiently manage field forces for home and commercial service enterprises.
Goal
To build an all-in-one affordable field service management software to efficiently manage the field force for home and commercial service enterprises.
Project Timeline
The overall time taken for the development of the project is 18 Months.
Challenges
Numerous field force management software solutions exist in the market. However many gaps persist for businesses managing a field force. These include a lack of real-time data utilization, limited customization options, the inability to integrate with other tools, and, most notably, affordability. The client's mission was to address these gaps and make field force service management accessible to businesses of all sizes.
